πŸ’ Holdem Manager 1 Support

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Welcome to the Support Center for Holdem Manager 1. Support Home Β· Holdem Manager 1 Β· Guides & How To's Learn how to setup, use & troubleshoot.


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Try more than 1 report to confirm. Clear Filters, use Apply to all Reports to clear filters across all reports. Game Type Filters. Beside the Date Range and More.


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To upgrade Holdem Manager 2 or an HM App first go to the product page for the applicable product. Then click on the buy now button. You should see a "click.


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Leak Buster - Hand Analysis Just Got Easier!! Dec Improve Your Review With Leakbuster - Part 2 Β· Nov Improve Your Review With Leakbuster - Part 1.


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Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE. If you would like to leave some feedback to.


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help you analyze and transform your game, finding and eliminating costly mistakes. Unsupported Products. Range Wizard Β· Leakbuster Β· Holdem Manager 1.


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Party Specific Instructions. If you are playing on a Party Poker skin please follow these instructions. Run as Admin. Make sure your running Holdem Manager as.


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1 - Make sure windows is up to date. Older patches have known issues that cause problems with PostgreSQL. 2 - Ensure the necessary services are enabled​.


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holdem manager 1

The Hud is not showing. Sites often update and break the importing and we could already have an update out to fix it. If you hover over the? If archiving is not on it can cause performance issues when too many hands build in the poker sites hand history folders. Inaccurate Reports or missing hands. Then continue to use the new database. Here is a useful FAQ for configuring security software for the major brands. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English. In the unlikely event it does not detect it, first make sure you have played a few hands and click the Auto Detect button. Make sure windows is fully updated until 'No New Important Updates are Found' this may require multiple restarts and multiple 'check for updates' , including Internet Explorer even if you use a different web browser. Some sites like PokerStars allow you to create the hand histories in other languages but we only support English hands. Find these in the poker site hand history folder or in the archive. We can automatically convert the time to your local time for your convenience. Postgrespass is the default password HM2 uses. Then you can select the seat you sit in. C - Make this the default database if this will be the database you plan to use most often. It may be that the wrong currency is being viewed. Update to the latest version Make sure you have the newest version. Sometimes a database can become corrupt. Also, make sure the poker client is saving Hand History files in English. For example, make sure that Omaha is not selected when trying to view Holdem hands or vice versa. Older patches have known issues that cause problems with PostgreSQL. Run Holdem Manager as admin Make sure your running Holdem Manager as an admin by following these instructions. There are 2 options you can choose on the database setup view. If you do not use preferred seating then you can skip this step. English Hand Histories Ensure the poker client is the English poker client. Proceed through the steps until you come to the database setup view. If your installing PostgreSQL for the first time just follow the steps choosing the defaults. Suggested FAQs Scroll to the bottom to proceed to your ticket. If you notice a large amount of hands in any of the poker sites hand history folders then check if archiving is on. If after following those steps you are still having issues. Use this option to set your preferred seat position for each of the table types. Do not ignore this, as it is very often the issue. Try more than 1 report to confirm. Please make sure you are testing on a real money table. Configure Poker Sites Ensure you have the site setup correctly. Holdem Manager support needs the original hands as the exported hands also export the errors and do not us see the original issue. See above for details on finding hands in the archive. Run as Admin Make sure your running Holdem Manager as an admin by following these instructions. Now see if the hands show up when you refresh it. Quick Start Guide for HM2. This option tells Holdem Manager to reimport the hands even if they were skipped in the past due to an import error that was since resolved. Please note that reinstalling PostgreSQL will mean losing all your old data. Play Money hands not supported Holdem Manager does not support play money. Then you can start exploring the reports section of HM2. Party Specific Instructions If you are playing on a Party Poker skin please follow these instructions. Import previously imported hands In some cases the hands may also be in the poker sites default hand history folder so also try reimporting hands from those locations. Holdem Manager support needs the original hands as the exported hands also export the errors and do not allow us to see the original issue. Holdem Manager then reads this information. Once all that is done you can restore the. If it is already installed, it will be greyed out during the setup process. Proceed to Ticket.{/INSERTKEYS}{/PARAGRAPH} Configure Window Settings Turn on desktop composition and make sure that your windows theme is an Aero theme. If you have several reports open and want to clear all the filters across all reports then also click the "Apply to all Reports" icon. The first thing you will likely want to do is import your hands. Otherwise, it will be selected by default and installed as part of the setup wizard process. If you cannot access the database in HM2 then you can backup your database using this method. In the vast majority of cases we can auto detect the location the poker site stores them. You can always reinstall them later. A - Choose your database name B - Choose the database path where the database files will be stored. Make sure all games or the specific games are correctly selected. Setup HM with Ipoker Speed tables. Clear Filters First select Clear Filters. If it is not you need to change it in the Lobby Options or reinstall the software and choose English. Then add the location of the folder the hand histories are located in. Verify Normal Tables are working If you are still having issues at this point test the HUD on a normal table to verify its working correctly. {PARAGRAPH}{INSERTKEYS}Login Register. If you initially installed PostgreSQL with Pokertracker the password might be dbpass or you might have chosen a personal password. How to upgrade PostgreSQL. Run as admin Make sure your running Holdem Manager as an admin by following these instructions. Configure Auto Import Folders Poker sites save hand histories to your hard drive. Adjust Auto Import Times Often the hands are imported with the poker sites server times which will differ to your time. If you have access to HM2 and your database was not corrupt then please follow these instructions for backing up your database as a precaution in case you cannot reconnect after reinstalling PostgreSQL. Again, we can auto detect this for you by clicking the Auto Detect button or you can manually adjust to suit. If you have an SSD drive use that to improve speed and performance and always make sure the path will have enough space to maintain a growing database. Setup HM to work with your Poker Site. Verify normal tables work If you are still having issues at this point test the HUD on a normal table to verify its working correctly. Missing hands and import errors. Cant connect to PostgreSQL.